By using the Anatoli Invites website and services you agree to be bound by these Terms and Conditions. Anatoli Invites is a trading division of Purely Embellishments by whom all terms and conditions are held.
Privacy
Please read our privacy policy which also governs your visit to this website.
Ownership of Rights
All rights, including copyright, on this website are owned by Anatoli Invites, the holding company of Anatoli Invites and/or its suppliers. This website uses industry standard practices including Firewalls and 128-bit encrypted Secure Socket Layers (SSL) technology to safeguard access to your personal information. This site is Verisign and Security Metrics secure and authenticated.
Financial Information
We do not store your credit card details on our database. We use Optimal Payments to process all credit card transactions and your credit card information is sent to Optimal encrypted. More information regarding the level of security employed by Optimal can be found at: http://www.optimalpayments.com/
Payment
You can choose to pay for the goods you order by credit or debit card, through Paypal . PLEASE DO NOT SEND YOUR CREDIT CARD DETAILS TO US BY POST OR BY E-MAIL. All credit card transactions take place on this website via Optimal or if you so choose, through our Paypal Account.
Orders
All orders placed on this website are subject to availability and acceptance. All orders we receive are deemed as an offer to purchase goods from us. The automatic e-mail we send you when we receive your order represents an acknowledgment of your offer to purchase. The acceptance of your order by us and the conclusion of a contract between us will take place when we send you an order update e-mail confirming that we have dispatched the goods to you. Anatoli Invites reserve the right to refuse any order received and in such a case, a full refund will be given. You undertake that all details you provide to Anatoli Invites for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
VAT and Prices
For all orders VAT at 17.5% is included in the price quoted.
Products
The dimensions of goods provided on this website are approximate only. Some of the products are natural products and/or handmade, due to this, there may be some minor variations and slight imperfections. Due to the scanning or duplication process of our graphics, colours may vary slightly to that of the merchandise. If you have any queries regarding any of our products, please e-mail us at admin@anatoliinvites.co.uk
Damage in Transit or Faulty Goods
Anatoli Invites offer the choice of either a replacement or a full refund including postage costs incurred, for any goods that are damaged in transit or are faulty. In the event that a purchase is damaged in transit or faulty, please notify us immediately at admin@anatoliinvites.co.uk stating whether you would prefer a replacement or full refund. You will be given a return reference number. Please return the damaged or faulty item stating the return number to our customer care centre, at the address below, with its original packaging and a photocopy of your invoice within five working days of receipt and we will send you a replacement or a full refund.
Returns Our full returns policy can be found at Returns Policy on this website.
Liability
This section applies only to the extent permitted by law. For the avoidance of doubt, Anatoli Invites do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Anatoli Invites negligence or wilful default, or that of Anatoli Invites’ employees, agents or subcontractors or (b) fraudulent misrepresentation. Anatoli Invites does not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms. Anatoli Invites will do its best to correct errors and omissions as quickly as practicable after being notified of them.
Modifications to Website Content
Anatoli Invites reserve the right at all times, to make changes to the content of this website, including these Terms and Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms and Conditions in place at the time of your visit to this website. Each of the items on this Terms and Conditions shall be construed separately and independently of each other and the invalidity of any one part will not affect the validity of any other part. If you have any problems with or comments on this website please email admin@anatoliinvites.co.uk
Resolving Complaints If you have any reason to complain about our service, please e-mail us at admin@anatoliinvites.co.uk stating what your complaint is about. We will respond within 3 working days to resolve the complaint or to offer a timescale for the resolution of the complaint. We aim to resolve complaints within 5 working days.
Events Beyond our Control
Anatoli Invites will not be responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.
Law, Jurisdiction and Language
This website, Anatoli Invites, all its content, any other activity that takes place or relates to this website and any contract that arises as a result of using this website are governed by the laws of England. By using this website you agree, as we do, to submit to the exclusive jurisdiction of the courts of England. All contracts that result from the usage of this website are concluded in English.
How to Contact Us
Please contact us at one of the addresses below if you have any questions about these Terms and Conditions or about this website in general.
Product related Matters please: e-mail admin@anatoliinvites.co.uk
Write to Anatoli Invites, 92A High Street, Tenterden, Kent
Or Telephone: 01580 761108
For Website related and financial matters please: e-mail admin@anatoliinvites.co.uk
Write to Anatoli Invites, 92A High Street, Tenterden, Kent
Telephone: 01580 761108
Shipping Policy
In order to protect both you and ourselves we are only able to ship goods to the cardholder's billing address and not to a third party or convenience addresses such as a P.O. Box.
Minimum Order Value
These are dependent on the brand that you are ordering, all details are posted on the product lines, if you have any further queries with regard to this, please contact customer care..
Postage and Packing
Please refer to our shipping section for up to date details on our shipping options.
International Deliveries
We currently only provide this service to the UK
Processing of Orders
We aim to process all orders within three working days from the receipt of your order subject to payment clearance and our busy periods. If the processing time is likely to take longer than three working days, we will notify you. . For Envelopment orders, these items are special order from the States and it can take up to 3 weeks for delivery to our store. Orders received after 5pm are deemed to have been received by us on the following day. Orders received after 5pm on Friday are deemed to have been received by us on the following Monday morning. We aim to offer a fast and efficient service and are currently despatching orders within 1-2 working day(s) on receipt of goods.
Order Status
Anatoli Invites will send you an automatic order acknowledgement e-mail upon receipt of your order and an order update e-mail to notify you that your order has been shipped. Please keep these e-mails for your records, as they will enable us to easily track your order in the event of a query or refund. You may check the status of your order at any time by clicking the order tracking link on this website or by sending an e-mail to admin@anatoliinvites.co.uk
Returns Policy
Returns
Due to the fact that all our items are ordered from the supplier and customised on your behalf, we are unable to refund any unwanted items.
Envelopments Customised / Special Orders
All designs are copyright and property of Purely Embellishments, and therefore any part of the design must not be reproduced in any way.
It is the responsibility of the customer to ensure that they have permission to use any copyright material such as any hymns or poems that you feature in their stationery.
A non-refundable 50% deposit of the total order value is due at the time you place your order. Design and manufacturing will only take place once the deposit is paid. If the order is cancelled at any time, then payment must be made for any work completed or is currently in progress.
Due to the fact that all products are made by hand, slight variations may occur, these are natural variations and not regarded as faults.
All customised stationery is made to order and specification for each individual customer. We only refund or exchange these items if the goods are faulty due to our error. You must inform us in writing about the defect within three days of receiving your order. Anatoli Invites accepts no responsibility for the ageing effect of the materials used.It is the responsibility of the customer to ensure that all text and copy is proof read and correct. We will only manufacture stationery once the proofs have been signed off by the customer. Although we will do our best to help you correct any text or copy errors, we cannot accept responsibility for these once the proofs have been signed off by the customer.
Anatoli Invites reserves the right to substitute alternative materials if such materials become unavailable or are discontinued.
Anatoli Invites is not responsible for damage to your order once it has left the invitation design studio. This includes damage in transit and the postage to guests. We do however use an insured service for the delivery of your stationery unless otherwise requested.
Some designs may contain small and moving parts that are not suitable for young children.
Problems and Questions
If you have any problems with your order, please do not hesitate to contact us: E-mail: admin@anatoliinvites.co.uk
